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/kpmg/the-great-rewrite/focus-on-the-customer/, /leadership-strategy, Business, Focus On The Customer, Leadership, Leadership Strategies, Standard

The Shocking Financial Impact Of Bad Customer Service: $3 Trillion

December 26, 2025

Seven years ago, poor customer service cost $75B. Today, new Qualtrics research shows $3 trillion is at risk as bad experiences drive customers to spend less or leave entirely.
Source Link The Shocking Financial Impact Of Bad Customer Service: $3 Trillion

/kpmg/the-great-rewrite/focus-on-the-customer/, /leadership-strategy, Business, Focus On The Customer, Leadership, Leadership Strategies, Standard

The Secret To Creating The Wow Experience—Start On The Inside

December 21, 2025

Discover how Royal Caribbean’s former CEO Richard Fain delivers WOW experiences by creating a strong culture, aligning employees, and guiding decisions with a clear North Star.
Source Link The Secret To Creating The Wow Experience—Start On The Inside

/kpmg/the-great-rewrite/focus-on-the-customer/, /leadership-strategy, Business, Focus On The Customer, Leadership, Leadership Strategies, Standard

Customer Service And CX Trends Predictions (Part One)

December 7, 2025

A look at the top customer service and CX trends for 2025, starting with five predictions not driven by AI. Part Two will explore AI and tech insights next week.
Source Link Customer Service And CX Trends Predictions (Part One)